Terms of service

The service

Paybot is billing and invoicing software for Indian businesses, used in a web browser and in the Paybot Android app. It is offered as a subscription on our cloud service, or on the Enterprise plan installed on your own server. The features are described on the features page. We keep improving Paybot and may add, change or retire features; we will not remove a core feature you pay for without telling you first.

An Enterprise installation may also be covered by a separate written agreement. Where that agreement differs from these terms, the agreement applies.

Your account and users

• You decide who gets a user account and what each role can do, and you are responsible for what your users do in Paybot.
• Keep passwords and sign-in codes private, and remove users who leave your business.
• Tell us at once at info@luure.ai if you think someone has used your account without permission.

Plans, billing and taxes

• Plans are billed monthly in advance, at the price agreed for your plan. See pricing.
• Prices exclude GST, which is charged at the applicable rate. We issue a GST invoice for every payment.
• We may change prices with at least [NOTICE PERIOD] notice. The new price applies from your next billing month.
• If a payment is overdue, we will remind you, and we may suspend access after [GRACE PERIOD]. Your data is not deleted because of a suspension.
• Charges from third parties you connect, such as WhatsApp, SMS or e-Invoice providers, are billed by them under their own terms.
• Refunds follow our refund policy.

Your data

• You own the data you put into Paybot. We use it only to provide, support and secure the service, as set out in our privacy policy.
• You can export your data to Excel at any time.
• You are responsible for having the right to store and use the personal data of your customers, suppliers and staff, and for the messages you send them through Paybot.
• On the Enterprise plan your data is on your own server, and you are responsible for its security and backups.

Tax and compliance

Paybot helps you prepare GST invoices, e-Invoices, e-Way Bills and reports, but it does not give tax or legal advice. You remain responsible for the tax rates, HSN codes, place of supply and other details you enter, for the documents you issue and for your GST returns and filings. Please check figures with your accountant before filing.

Acceptable use

You agree not to:

• use Paybot for anything unlawful, including issuing fake or misleading invoices;
• send spam or messages people have not agreed to receive through WhatsApp, SMS or email;
• try to break into, overload or disrupt Paybot or other customers' data;
• copy, reverse engineer or resell Paybot without our written agreement.

We may suspend an account that breaks these rules, and will tell you why.

Availability and support

We work to keep Paybot available at all times, but it may be unavailable during maintenance, which we try to schedule outside business hours, or because of problems beyond our control, such as internet, power or third-party outages. Unless agreed in writing, we do not promise a specific uptime.

Support is available on WhatsApp, by phone on +91 80755 95200 and by email at info@luure.ai.

Intellectual property

Paybot, its software, design and brand belong to us. Your subscription gives you a right to use Paybot for your business while the subscription is active. It does not transfer ownership of the software.

Limitation of liability

Paybot is provided as described on this website. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit, lost business or penalties arising from figures you entered. Our total liability for any claim is limited to the fees you paid us in the [LIABILITY PERIOD] before the claim.

Ending the service

• You can stop your subscription at any time by telling us on WhatsApp or by email. Access continues until the end of the month you have paid for.
• We may end the service for a serious or repeated breach of these terms, after notice where possible.
• After the service ends you have [EXPORT PERIOD] to export your data, after which we delete it as described in the privacy policy.

Changes to these terms

We may update these terms. The date at the top shows the latest version, and for significant changes we will tell you before they take effect. Continuing to use Paybot after that means you accept the updated terms.

Governing law and jurisdiction

These terms are governed by the laws of India. The courts at [CITY] have exclusive jurisdiction over any dispute about them.

Contact: [LEGAL NAME], [ADDRESS], info@luure.ai, +91 80755 95200.