Refund and cancellation policy
Last updated:
This policy covers payments made to [LEGAL NAME] ("Luure", "we", "us") for Paybot subscriptions. It is part of our terms of service.
Subscriptions
Paybot plans are billed monthly in advance. Prices exclude GST, and every payment comes with a GST invoice.
Cancelling
- You can cancel at any time by telling us on WhatsApp or by email at info@luure.ai.
- Your access continues until the end of the month you have paid for, and you are not charged again.
- Before you leave, export your data to Excel. See the terms for how long data is kept after the service ends.
Refunds
[e.g. pro-rata refund within 7 days of first payment]
Payments made twice or by mistake are refunded in full once we have checked them.
What this policy does not cover
- Charges you pay directly to third parties, such as WhatsApp, SMS or e-Invoice providers, which follow those providers' own refund policies.
- Enterprise installations covered by a separate written agreement, where that agreement applies.
How to ask for a refund
Email info@luure.ai or message us on WhatsApp with your company name, the payment date and amount, and the reason. We reply within [RESPONSE TIME]. Approved refunds are paid to the original payment method within [REFUND TIMELINE, e.g. 7 working days]; your bank may take a few more days to show it.